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Front Office Manager
2 months ago
Job Summary
AltaMed Health Services is seeking a highly skilled and experienced Front Office Manager to lead our Front Office team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the Front Office, ensuring the delivery of exceptional patient experience, and driving process improvements.
Key Responsibilities
- Manage and supervise a team of Front Office staff, providing guidance and support to ensure excellent customer service and quality patient care.
- Develop and implement strategies to improve patient satisfaction, quality metrics, and operational efficiency.
- Collaborate with the Clinic Administrator and RN Manager to align Front Office goals with organizational objectives.
- Monitor and analyze performance data to identify trends and areas for improvement, implementing corrective actions as needed.
- Maintain accurate records and reports, ensuring compliance with regulatory requirements and company policies.
- Provide training and development opportunities for Front Office staff, promoting a culture of continuous learning and growth.
Requirements
- Bachelor's degree in a related field (e.g., business administration, healthcare management) or equivalent experience.
- Minimum of five years of supervisory/management experience in a customer-facing organization, preferably in a healthcare setting.
- BLS for Healthcare Providers certification required.
- Bilingual: English/Spanish/Mandarin/Cantonese depending on location preferred.
Benefits and Compensation
- Competitive salary range: $82,070.94 - $102,588.68 annually.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 403(b) Retirement savings plans with employer matching contributions.
- Flexible Spending Accounts and Commuter Flexible Spending.
- Career advancement and development opportunities.
- Paid Time Off and Holidays.
- Paid CME Days.
- Malpractice insurance and tail coverage.
- Tuition Reimbursement Program.
- Corporate Employee Discounts.
- Employee Referral Bonus Program.
- Pet Care Insurance.
AltaMed Health Services is an Equal Opportunity Employer
