Dental Specialty Department Coordinator
4 weeks ago
We are seeking an experienced Dental Treatment Coordinator for our Dental Specialty Department. The ideal candidate will have prior front office experience with dental specialties, including Oral Surgery, Endodontics, Periodontics, and Pediatric dental care. The primary objective of the Treatment Coordinator is to provide an outstanding experience with individual benefit coordination to help patients achieve their dental goals.
Key Responsibilities:
- Provide patient consultations and communicate information about recommended treatments
- Calculate and coordinate fees for treatment
- Present cost of service, insurance coverage, and options for payments
- Provide information for third-party financing
- Build a strong professional relationship with each patient by providing follow-up calls and coordination of future appointments
- Monitor patient experience and be a primary point of contact
- Greet and welcome patients to ensure a positive experience
- Participate and support marketing initiatives for recalls and new patient growth
Requirements:
- Minimum 3-4 years of dental front office experience
- Warm, friendly, and positive personality
- Advanced knowledge and use of dental terminology
- Knowledge of Dental Insurance process, billing, pre-authorizations, eligibility
- Knowledge of Denti-cal, PPO, and HMO insurances
- Ability to present financial arrangements
- Ability to proactively address patient concerns and provide resolutions with the assistance of manager support when required
- Computer literate / Dental software programs
- Excellent communication skills - Bilingual Spanish English preferred
What We Offer:
- Sick Pay
- Holiday Pay
- Vacation Pay
- Medical (including prescriptions)
- Supplemental vision insurance
- Comprehensive dental benefit
- Voluntary supplemental insurance for life, disability, critical illness, and accident
- Advancement opportunities
- 401(k) plan
- Referral bonus incentive programs
- Bonus Pay
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