Retail Operations Manager

3 hours ago


Las Vegas, Nevada, United States Las Vegas Petroleum Full time
Job Title:

Retail Operations Manager

">About Us:

Las Vegas Petroleum is a rapidly growing operator of travel centers, consisting of gas stations, convenience stores, and restaurants. We supply over one million gallons of fuel per month to 32 locations across the Las Vegas Metro area.

Estimated Salary:

$55,000 - $65,000 per year

Job Description:

The Retail Operations Manager plays a crucial role in ensuring store operations run smoothly, meet sales goals, and provide an exceptional shopping experience for customers. This includes assisting with staff management, inventory control, customer service, and maintaining store standards.

Main Responsibilities:
  1. Store Operations Support:
  • Assist in overseeing daily store operations, ensuring compliance with company policies and local regulations.
  • Help with opening and closing the store, including cash handling and security procedures.
  • Monitor store cleanliness, organization, and the overall shopping environment.
  • Assist in ensuring the store is well-stocked, organized, and visually appealing.
Customer Service:
  • Ensure that customers receive prompt, courteous, and efficient service.
  • Address customer inquiries, complaints, and concerns in a timely and professional manner.
  • Support the store team in maintaining high customer service standards.
  • Promote positive customer interactions to ensure repeat business and customer loyalty.
Staff Assistance and Leadership:
  • Assist in supervising, training, and motivating store employees to ensure they perform their duties effectively.
  • Help with creating employee schedules to ensure adequate coverage during peak and off-peak hours.
  • Assist with recruitment, onboarding, and orientation for new hires.
  • Provide ongoing coaching and support to staff to maintain a positive and productive team environment.
Inventory Management:
  • Help manage inventory levels and ensure stock is replenished on time.
  • Assist in stock rotations, inventory counts, and ordering new products.
  • Monitor product stock levels and assist with merchandising to optimize sales.
  • Help minimize shrinkage by identifying and addressing potential theft, loss, or damage.
Sales and Financial Responsibilities:
  • Support the Store Manager in meeting sales targets and achieving store profitability goals.
  • Help monitor store performance, analyze sales data, and make recommendations for improvement.
  • Assist in managing store expenses, including inventory, supplies, and labor costs.
Health and Safety Compliance:
  • Ensure that store operations comply with all health, safety, and sanitation regulations.
  • Assist in training staff on safe work practices and emergency procedures.
  • Ensure the store is free of hazards and promotes a safe environment for both employees and customers.
Problem-Solving and Reporting:
  • Assist in resolving operational issues, customer concerns, and employee challenges.
  • Report on key store metrics, including sales, customer feedback, and staff performance.
  • Help the Store Manager with store audits and reports as required.


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