Retail Operations Manager
1 week ago
The Salvation Army seeks a highly motivated and organized Shift Supervisor to lead our retail team at the Redondo Beach Thrift Store.
About The Salvation ArmyWe are a global Christian organization that provides support for those in need. Our Adult Rehabilitation Center offers a unique program to help individuals overcome addiction and regain stability in their lives.
Estimated Salary$13.00 per hour, based on industry standards and location.
Job DescriptionThe ideal candidate will have previous retail experience, preferably with supervisory responsibilities. Key duties include:
- Leading day-to-day store operations, partnering with the Store Manager as needed;
- Taking charge of store operations in the absence of the Store Manager and Assistant Manager;
- Coaching and training staff members to ensure excellent customer service and efficient sales processes;
- Maintaining strong relationships with customers and donors;
- Resolving complaints promptly and ensuring seamless customer experiences;
- Communicating effectively with management, employees, and external partners;
- Supervising staff performance to meet company standards and guidelines;
- Providing ongoing training and development opportunities for new hires;
- Ensuring accurate completion of paperwork, including time and attendance records;
- Maintaining inventory levels, processing rag outs efficiently, and planning rotation schedules;
- Cash handling, banking, and safeguarding store assets.
To be considered for this role, candidates must possess:
- A high school diploma or equivalent;
- At least one year of retail experience, preferably with supervisory responsibilities;
- Excellent communication and interpersonal skills;
- A valid driver's license and proof of insurance;
- The ability to work independently and as part of a team;
- A clean background check, including no criminal history or sex offender registry entries.
The Salvation Army offers a comprehensive benefits package, including:
- Paid time off;
- Employee discounts;
- Employee referral bonuses;
- A monthly management incentive bonus;
- Medical, dental, and vision coverage;
- A retirement plan;
- AFLAC coverage;
- An employee assistance program (EAP).
Please note that this position requires the ability to sit, walk, stand, bend, squat, climb, kneel, and twist frequently. Additionally, you must be able to grasp, push, pull objects weighing up to 50 pounds, operate a telephone, and perform various repetitive motion tasks.
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