Healthcare Career Development Specialist

7 days ago

Rio Grande City, United States Dwyer Workforce Developement Full time
About the Role

We are seeking a highly motivated and experienced Case Manager to join our team at Dwyer Workforce Development. As a Case Manager, you will play a critical role in providing comprehensive support to individuals who lack opportunity and aspire to pursue a career in the healthcare industry.

Key Responsibilities
  • Develop a good working knowledge of our agency's mission, vision, and philosophy.
  • Engage with applicants and collect data to determine program eligibility based on our policies, application information provided, and required documentation.
  • Maintain follow-up contact with participants through various means, including telephone, mail, email, in-person visits, and text messages.
  • Responsible for thoroughly and accurately documenting service encounters with participants, trainers, and provider/employer partners, activities, and interventions, as well as demographic information for improvement and evaluation.
  • Maintain current and confidential record-keeping systems, including updating contact notes and tracking the progress of participants in meeting training and employment goals.
  • Work with participants to identify barriers to success, use self-sufficiency development tools and resource solutions, and action plans to eliminate barriers.
  • Provide direct services to participants in crisis situations, including supportive listening, community and resource referrals, goal-setting, and appropriate follow-up.
  • Secure employment opportunities for participants through job development activities and effective communication with provider/employer partners.
  • Assist participants in developing and honing job-seeking and workplace readiness skills in preparation for successful employment.
  • Provide follow-up services to support job retention, as well as ongoing engagement opportunities and support to facilitate independence, assisting participants in maintaining life balance.
Requirements
  • Knowledge of local community resources and social services in the applicable geographic area.
  • Bachelor of Arts or Science in social work or human services or related equivalent experience.
  • Previous experience working with human service agencies/programs preferred.
  • Possess strong verbal and written communication skills, as well as leadership and motivational skills.
  • Proactive qualities with a willingness to contribute and learn.
  • Strong time-management skills and an ability to organize and coordinate multiple projects.
  • Proficiency with office productivity tools and an aptitude for learning new software and systems.
  • Effective organizational development and critical thinking skills.
  • Knowledge of Salesforce or other CRM.
  • Ability to work flexible hours and evenings, when necessary.
  • Ability to establish and maintain effective working relations with a diverse population.
  • Bilingual preferred.
License/Certification

Driver's license and access to a vehicle required.

Position Location

Rio Grande Valley, Texas.

Equal Employment Opportunity

Dwyer Workforce Development is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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