Patient Service Representative
6 days ago
We are seeking a Patient Service Representative to join our team at Pine Dentistry & Braces, a Benevis company. As a key member of our front office staff, you will be responsible for delivering exceptional patient service and ensuring seamless communication between patients and our clinical team.
About the Role:This is a full-time position with a 5-day work week, including some Saturdays. Competitive pay and a comprehensive benefits package are offered. We value teamwork, mutual respect, and cooperation.
Responsibilities:- Provide quality customer service to patients and parents at check-in and check-out
- Verify patient insurance eligibility and service limits prior to appointments
- Greet patients and parents when they enter or leave the office
- Ensure patients waiting are informed of their appointment progress
- Maintain a clean and tidy waiting area and front desk
- Coordinate with the Clinical Team Leader and Doctors to provide same-day care to patients
- Assist in meeting office financial targets by scheduling full hygiene and operative schedules
- Schedule follow-up appointments and recalls
- Answer incoming calls and direct callers to the appropriate person
- Make outbound calls to confirm appointments and reschedule missed appointments
- Re-file patient records at the end of each day
- High school diploma or equivalent
- Office experience in a dental or medical setting preferred
- Experience working with children's dentistry preferred
- Competitive salary: $45,000 - $60,000 per year
- Quarterly bonuses based on office performance
- Comprehensive benefits package, including medical, dental, vision, 401(k) with match, flexible spending accounts, paid time off, and company holidays
We are an equal opportunity employer and do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation, or any other characteristic protected by federal, state, or local law.
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