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Client Relationship Manager

2 months ago

Grand Forks, North Dakota, United States Alerus Full time
Job Summary

We are seeking a highly motivated and experienced Relationship Banker to join our team at Alerus Financial. As a key member of our client-facing team, you will be responsible for delivering comprehensive financial advice to current and prospective clients, assessing their financial needs, and offering solutions to help them achieve their current and future goals.

Key Responsibilities
  • Client Service and Growth
    • Develop a deep understanding of Alerus' products and services and how they support clients' goals.
    • Effectively manage, analyze, and grow a portfolio of clients to provide knowledgeable advice and achieve a high level of financial wellness.
    • Document all relevant client communication and activity in our CRM system to deliver an exceptional client experience.
    • Perform regular proactive relationship reviews as defined by segment.
    • Place calls to prospective clients to discuss their financial needs and objectives.
    • Develop strong internal relationships with other client-facing team members to serve clients' holistic needs.
    • Develop confidence in procedures and platforms, including consumer and business depository accounts, IRAs, safe deposit boxes, and consumer lending products.
    • Contribute to company growth by executing on new deposit and loan accounts to meet annual goals.
  • Commitment to Branch and Retail Segment Success
    • Support the successful operations of any branch in our market, including open/closing, transactions, account service, and maintenance.
    • Actively represent Alerus in the marketplace by getting involved with community organizations and participating in networking organizations.
    • Support the needs of other client-facing team members across the company, as needed.
  • Professional & Personal Development
    • Develop and maintain a basic level of knowledge encompassing the financial services industry and stay current on trends that impact Alerus' relevancy in its competitive space.
    • Maintain a general understanding of basic financial planning concepts, including credit, depository products, investments, income, and estate tax planning.
    • Assume responsibility for career growth and development by proactively establishing an annual personal development plan and presenting it to your manager annually.
    • Actively pursue continuing education, reading, and self-development to enhance skills.
    • Build solid working relationships with other Alerus professionals, acting as a resource for others.
Requirements
  • Bachelor's degree in Business, Finance, or a related field or equivalent work experience.
  • Minimum 1 year of financial services experience.
  • Previous experience utilizing CRM software to track and manage sales opportunities.
  • Demonstrated record of proven sales ability and client service abilities.
  • Proven written and verbal communication skills.
  • Established interpersonal and negotiating skills.
  • Basic math proficiency.
Personal Characteristics
  • Self-motivated with demonstrated initiative, creativity, and enthusiasm to develop sales strategy, prospects, and client relationships.
  • Passionate about serving clients to positively impact their financial wellness.
  • Positive attitude and a desire to serve others.
  • Effective communication skills and willingness to work with a team.
  • Strong organizational and time management skills.
  • Ability to manage multiple phases of the sales process.
  • Proven problem-solver.
  • Ability to manage the stressful nature of work and maintain professional composure, attitude, and behavior at all times.
  • Extended periods of time at a desk and using office equipment.