Computer Solutions Technician III

4 days ago

Columbia, Maryland, United States Howard Community College Full time
Job Title: Computer Solutions Technician III

Howard Community College is seeking a highly skilled Computer Solutions Technician III to join our User and Network Services team. As a key member of our team, you will be responsible for providing technical support and maintenance for our desktop equipment, software, and network infrastructure.

Key Responsibilities:
  • Provide technical support and maintenance for desktop equipment, software, and network infrastructure
  • Install and configure new desktop hardware and software
  • Diagnose and resolve desktop problems in faculty and staff areas
  • Maintain network connectivity for all staff desktop equipment
  • Create and update desktop images as needed
  • Assist with the technical aspect of EOP functions
Requirements:
  • Associate's degree in Computer Science or related field
  • 2 years of experience in technical computer field
  • Thorough functional knowledge of current Microsoft Windows desktop operating systems and Microsoft application suites
  • Thorough functional knowledge with imaging programs
  • Thorough functional knowledge with automated deployment tools of MS software/OS
  • Thorough functional knowledge of current desktop equipment hardware
  • Working knowledge of Power Shell and/or Visual Basic for scripting
  • Working knowledge of virtual environments
  • Thorough knowledge of Ethernet networking protocols
  • Working knowledge of Dynamic Host Configuration Protocol
  • Working knowledge of domain naming systems
  • Working knowledge of Microsoft Active Directory
  • A+ Certified and Network+ required or obtained within the first year of employment
  • Working knowledge of hand tools and electrical safety procedures
Working Conditions:
  • Lifting desktop equipment up to 75-lbs
  • Transporting desktop equipment up to 200 lbs on carts
  • Working in close quarters such as closets, ceilings, and crawl spaces
  • Weekend on-call status when needed
  • Exposure to electromagnetic radiation, ozone, and laser light
  • May be exposed to high voltage electricity and high temperature components as well as soldering tools
  • Occasional overtime required
  • Hours as assigned, including the possibility of evening or weekend coverage
  • May occasionally travel to other HCC campus sites
Benefits:

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement, and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension and The ORP.

Candidates must live in the commutable area or be willing to relocate at their own expense if offered the position, as HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application. HCC is an Equal Employment Opportunity & Affirmative Action employer and values diversity within its faculty, staff, and student population.

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