Computer Solutions Technician III

4 weeks ago


Columbia, Maryland, United States Howard Community College Full time
Job Summary

Howard Community College is seeking a skilled Desktop Support Specialist to join our User and Network Services team. As a key member of our IT team, you will be responsible for providing technical support and maintenance for desktop equipment, software, and network connectivity across the college campus.

Key Responsibilities
  • Provide technical support and troubleshooting for desktop equipment, software, and network connectivity issues
  • Install, configure, and maintain desktop hardware and software
  • Diagnose and resolve complex technical issues related to desktop equipment and software
  • Collaborate with other IT teams to ensure seamless integration of desktop services with other college systems
  • Develop and maintain technical documentation and procedures for desktop support
  • Provide training and support to college staff and faculty on desktop equipment and software
Requirements
  • Associate's degree in Computer Science or related field
  • 2 years of experience in technical computer field
  • Thorough functional knowledge of current Microsoft Windows desktop operating systems and Microsoft application suites
  • Thorough functional knowledge with imaging programs
  • Thorough functional knowledge with automated deployment tools of MS software/OS
  • Thorough functional knowledge of current desktop equipment hardware
  • Working knowledge of Power Shell and/or Visual Basic for scripting
  • Working knowledge of virtual environments
  • Thorough knowledge of Ethernet networking protocols
  • Working knowledge of Dynamic Host Configuration Protocol
  • Working knowledge of domain naming systems
  • Working knowledge of Microsoft Active Directory
  • A+ Certified and Network+ required or obtained within the first year of employment
Working Conditions
  • Lifting desktop equipment up to 75-lbs
  • Transporting desktop equipment up to 200 lbs on carts
  • Working in close quarters such as closets, ceilings, and crawl spaces
  • Occasional overtime required
  • Hours as assigned, including the possibility of evening or weekend coverage

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement, and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution, and The ORP, a 403(b) with a 7.25% employer contribution only.

Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.



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