IT Transformation Project Manager
4 days ago
Vision Management seeks an experienced IT Transformation Project Manager to oversee and manage change control processes within the IT project portfolio. The successful candidate will act as the primary point of escalation for change requests, ensuring effective communication of change control policy, process, and procedures across functional teams and management.
This role collaborates with the Embedded PMO Partner to manage escalations and drive decision-making, supporting continuous process improvements while minimizing service impacts and risks. Key responsibilities include:
- Serving as primary point of escalation for project change requests across the IT project portfolio
- Overseeing and effectively communicating the change control policy, process, and procedures across the functional teams and management
- Partnering with Embedded PMO Partner to clearly define and obtain decisions for escalated change requests
- Recommending appropriate responses to accept and implement, reject or defer change requests, as appropriate, based on initial reviews
- Owning and defining the processes for managing change across the IT project portfolio, including thresholds for change, escalation paths across IT Functions, and cadence for change control board reviews
- Ensuring project-impacting changes from the IT Engineering Change Advisory Board, excluding KTLOs, are shared for appropriate review by IT PMO
- Supporting process improvement projects using continuous process improvement methodology
- Ensuring change requests meet all requirements to increase success factors, reduce risk, and minimize the impact of change-related incidents on service quality
- Facilitating meetings to discuss change impacts and ensure participation across functional groups, collecting meeting summaries/attendance and updating change requests with decisions resulting from review meetings
- Developing and providing ongoing support and improvement of a collaborative change management process utilizing ServiceNow
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