ServiceNow IT Infrastructure Engineer

3 weeks ago


Baltimore, Maryland, United States Top Secret Clearance Jobs Full time
Job Description

As a ServiceNow Developer/Engineer, your primary responsibilities will include:

  • Supporting the standup, configuration, and implementation of ServiceNow's ITSM, ITOM, TSM, and TSOM modules.
  • Creating and maintaining Forms, Reports, Views, Workflows, Groups, and Roles.
  • Create, maintain, and enhance Dashboards and reporting, including scheduled reports.
  • Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc).
  • Coordinating and supporting application and platform upgrades.
  • Assisting with design, creation, and cataloging of business process flows.
  • Working with other members of the ServiceNow development team to propose solutions based on business needs and strategies.

You will also be responsible for identifying trends and finding patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance.



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