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Senior Manager, Enterprise Services Issues
2 weeks ago
We are seeking a highly experienced Senior Manager to join our Enterprise Services team. As a Senior Manager, you will be responsible for governing the portfolio of Problems, ensuring that Enterprise Services Risk meets or exceeds Capital One's policies and procedures for Problem Management.
Key Responsibilities- Oversee the portfolio of all Issues and Events for Enterprise Services, collectively known as Problems.
- Partner with Issue & Event managers, owners, and AEs in ensuring that all Problems are appropriately documented and managed in accordance with expected timelines and policies.
- Conduct analysis, identify trends, and report on the status of the Problem program.
- Design and deliver regular training for Issue & Event managers, owners, and AEs on their roles and responsibilities, methodology, and the tools leveraged to manage Problems.
- Identify ways to improve and streamline the identification, assessment, and mitigation processes for Problems.
- Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
- Provide guidance to Enterprise Services teams in risk management principles in accordance with Enterprise frameworks.
- Maintain awareness of risks, Issues, and Events within all Enterprise Services teams.
- Foster effective partnerships and collaborate with First and Second Line technology and risk management partners.
- Participate in risk and other management forums and contribute to continuous improvement of risk, Issue, and Event management practices.
- Support and possibly lead cross-functional teams through various initiatives.
- As applicable, support interactions with Internal Audit and Regulatory agencies.
- Participate in and execute other special projects for the team on a periodic basis.
- Develop and manage reporting tools, including Tableau dashboards.
- Bachelor's Degree or military experience.
- At least 4 years of experience working in the financial services industry.
- At least 5 years of experience in Issue or Event management, process and data quality, risk management, or audit, or a combination.
- At least 5 years of experience in Cybersecurity, Technology, Risk Management, or Audit.
- At least 4 years of project or process management experience.
- At least 2 years of experience working in an Agile environment.
- At least 3 years of experience with administrative tools such as G-Suite and Tableau.
- At least 3 years of experience in root cause development and analysis.
- Strong written and verbal communication skills including drafting and communicating presentations and analytical assessments to senior management.
- 5+ years of experience working in the financial services industry.
- 7+ years of experience in Issue or Event management, process quality, risk management, or audit, or a combination.
- 7+ years of experience in the fields of cybersecurity, technology, risk management, or audit.
- 7+ years of experience in business process Management or project Management.
- 2+ years of experience with people leadership.
- Ability to partner and to interact effectively across organizational levels and business units and to influence as warranted and appropriate to drive consensus.
- Risk management, cybersecurity, or technology risk certifications.
- Business process management, Six Sigma, Lean, or project management/agile certifications.
- 1+ year of consulting experience with a Big 4 firm.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Learn more at the Capital One Careers website.
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