Shift Lead

4 days ago

Athens, Georgia, United States GUSTO HOLDINGS LLC Full time
Job Summary:

A Shift Leader is responsible for overseeing the daily operations of a restaurant, ensuring that all aspects of shift management meet or exceed company standards and specifications. This includes training, food preparation, food safety, cleanliness, sanitation, opening and closing duties, uniforms, and team member attendance.

As a member of the leadership team, the Shift Leader will be responsible for the general oversight of daily operations and team leadership. This role includes Team Member management, shop security, team building, and ensuring a premium guest experience in a high-energy dining environment.

Key Responsibilities:
  • Accountable for performing tasks related to all revenue streams, including cashier, credit card terminals, and third-party meal delivery partners.
  • Ensure the shop is open or closed according to company standards and procedures.
  • Delegate tasks to Team Members to ensure a clean and inviting workplace, including stocking supplies, maintaining clean restrooms, dining room furnishings, floors, windows, doors, and plants.
  • Accountable for the performance of all Team Members when the active manager is not on duty.
  • Direct Team Members through daily routines and interact with guests to ensure a premium guest experience.
  • Create a positive work environment.
  • Adhere to uniform and personal hygiene standards, including wearing non-slip shoes and cutting gloves.
  • Maintain ServSafe Certification.
  • Train company policies and procedures to new Team Members.
  • Monitor and supervise timely arrival or departure of scheduled Team Members.
  • Support the manager in the daily operation of the shop.
  • Assist in operations of the entire business, including Service, Production, Catering, and other related areas.
  • Third-party delivery system knowledge and operation.
  • Be comfortable standing for the entire shift and occasionally lifting items no heavier than 53 lbs.
  • Other assigned shop duties.
Requirements:
  • 1+ years of experience in a Shift Leader/Supervisor or Manager role, preferably in the food service industry or a food-related industry.
  • Excellent people skills.
  • Ability to use electronic systems, such as computers and tablets.
  • Available to work all shifts, including days, nights, weekends, and some holidays.
  • Punctual, reliable, and trustworthy.
  • Ability to multitask.
  • Able to work well in a team environment.
  • A desire for continuous learning and professional development.
  • Must be at least 18 years old.
  • Must have a reliable means of transportation.

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