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Shift Manager

2 months ago

Athens, Georgia, United States Wendy's Full time

About the Role

We are seeking a highly motivated and experienced Shift Manager to join our team at Wendy's. As a Shift Manager, you will be responsible for leading a team of employees and ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities

  • Execute company policies and procedures to ensure a smooth and efficient operation
  • Solve customer complaints quickly and professionally
  • Maintain fast, accurate service and meet and/or exceed both company and customer expectations
  • Anticipate and identify problems and initiate appropriate corrective action
  • Provide feedback to team members in a positive and constructive manner
  • Train, monitor, and reinforce food safety procedures and safe working procedures
  • Maintain a professional appearance and provide excellent customer service
  • Delegate tasks to restaurant staff and supervise their performance
  • Balance cash at the end of the shift and ensure accurate inventory management
  • Inform the next Shift Manager about pending tasks and report maintenance and training needs
  • Ability to work a variety of shifts, including nights, weekends, and holidays
  • Strong communication skills and ability to multitask

What We Offer

  • Competitive pay and potential for a raise 2x a year
  • Paid vacation and medical and dental plans available
  • Employee referral bonus and recognition programs
  • Free meals and uniforms
  • Life and Disability Insurance
  • A schedule that makes sense for you, with full or part-time options
  • Promotion from within with defined career paths for those who are interested in a career
  • Flexible schedules with paid vacation, holidays, personal, and sick time after 90 days
  • Personalized training and growth opportunities

Requirements

  • One year of restaurant experience at a minimum in QSR or Fast-Casual environment preferred
  • Willingness to work on your feet and lift 35 pounds to waist level
  • Neat, clean, and professional appearance
  • Basic knowledge of food safety practices (Servsafe certification is a plus)
  • A customer service approach with the ability to manage complaints with professionalism
  • High stress tolerance and ability to thrive in a high-pressure environment
  • Strong communication skills and ability to multitask
  • Must have a great personality, desire to serve guests, enjoy working as part of a team, and be upbeat and engaging
  • Must have reliable transportation