Field Service Technician- HMI/PLC Position
3 days ago
We are seeking a highly skilled Field Service Technician to join our team at Ontech Talent. The successful candidate will be responsible for performing a wide variety of technical duties to assist our customers at their locations and over the telephone/internet.
The Field Service Technician is responsible for providing service and customer support during site visits, managing all on-site installation, repair, maintenance, and testing of supplied process control systems. Additionally, they will diagnose errors or technical problems and determine proper solutions.
Key Responsibilities:- Commission and troubleshoot supplied process control systems and their electromechanical interfaces at customer sites and via telephone/internet.
- Train customer operators and technicians on the client-supplied systems, both in-house and on-site.
- Work with engineering and test departments to understand upgrades, enhancements, and new product offers in preparation for commissioning and troubleshooting.
- Document field information on technical issues, changes that could streamline installation, customer attitude toward products, customer enhancement requests, and sales leads.
- Resolve difficult customer issues by working with engineering and others.
- Follow up on all open customer issues until resolution is confirmed.
- Respond to incoming technical support calls from our clients' customers and resolve their issues in a timely manner.
Salary: $34 - $38/hr.
Location: New Berlin, WI
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