Service Technician

1 day ago


Woburn, Massachusetts, United States KORE1 Technologies Full time
Job Title: Service Engineer

KORE1 Technologies, a leading provider of staffing and recruiting solutions, is seeking a skilled Service Engineer to join our team.

Job Summary:

We are looking for a highly motivated and experienced Service Engineer to provide technical support and maintenance for our clients' audio visual and video conferencing systems. The successful candidate will have a strong background in hardware and software troubleshooting, with excellent customer service skills and the ability to work independently.

Key Responsibilities:
  • Conduct proactive and reactive support and maintenance of installed audio visual and video conferencing systems and components remotely and on-site.
  • Diagnose and resolve technical hardware and software issues involving company and other products.
  • Responsible for maintaining and operating audio equipment used in the recording and distribution of multi-channel audio and video.
  • Advanced troubleshooting problems and repair of equipment such as digital audio recorders, audio systems, microphones, audio mixers, DSP processors, associated cabling, and other multimedia equipment.
Requirements:
  • Minimum of 2 years' experience in hardware, audio, audio visual, and/or digital audio skills and qualifications.
  • Formal training with installed AV systems with understanding of addressing issues specifically video over IP.
  • Basic understanding of audio concepts such as how an amplifier, microphone, and other common courtroom hardware components function.
  • Has experience installing hardware or cabling such as mounting displays or video conferencing systems.
  • Able to demonstrate soft skills including active listening, attentiveness, clear communication, persuasive speaking, ability to use positive language, confidence, good body language, patience, and self-control, and ability to empathize.
  • Ability to ensure consistency of standards/procedures and promote efficiencies.
  • Highly detail-orientated when documenting information accurately such as recording time and activities within a Service Desk system, working to SLAs.
  • Experience in IT or PC capability troubleshooting issues.
  • Experience working within Court Administrations and users of varying technical knowledge levels.
Work Environment:

This is a day work position, Monday to Friday, with some after-hours support required.

About KORE1 Technologies:

KORE1 Technologies is a professional and technical recruiting company committed to supporting top IT, Engineering, Creative, Scientific, Accounting, and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day.

We are passionate about matching the right people with the right companies. KORE1 Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.


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