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Wellness Ambassador

2 months ago

San Diego, California, United States Massage Envy Franchising, LLC Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our services, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service by greeting clients, scheduling services, and addressing questions and concerns.
  • Promote the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging home-care retail purchases.
  • Drive member retention through outreach and communication with current members.
  • Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
  • Protect our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
Requirements
  • Sales superstars who can connect clients to memberships, services, and retail products to support the mission of total body care.
  • People of integrity who champion the well-being of members, guests, and team members.
  • Smart and savvy individuals with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who make everyone they interact with feel valued and supported.
  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
  • Great teammates who can work well with others in a fun and fast-paced environment.
  • Supporters of total body care with a general knowledge of massage and skin care services.
What We Offer
  • Benefits that help you take care of you, including complimentary employee membership with free massages and facials.
  • A healthy compensation plan that rewards your hard work with hourly plus generous bonus structure.
  • A dynamic, energizing environment where you're consistently challenged, never bored.
  • Training to help you grow and refine your sales and customer service skills.