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Patient Care Coordinator
2 months ago
Empath Health is in search of a dedicated Care Navigator to enhance our team.
Work Schedule:
Sunday 7:30 AM - 4:00 PM, Monday - Thursday 8:00 AM - 4:30 PM
Key Responsibilities:
- Coordinate service inquiries and facilitate prompt access within the Empath Health Network of Care.
- Deliver exceptional customer service by demonstrating compassion, empathy, and responsiveness to all inquiries.
- Ensure optimal access to the Empath Health Care Continuum through various communication channels including phone, website, fax, and in-person visits.
- Provide tailored information and education regarding programs and services to meet individual customer needs.
- Facilitate appointments through effective triage using established Care Navigation protocols.
- Collaborate with patients, families, community providers, and team members to gather and input necessary information into the patient's electronic medical record (EMR) accurately and in real-time.
- Maintain extensive knowledge of community resources outside of hospice care and share relevant information with patients and families.
- Ensure compliance with regulatory standards by accurately documenting physician certification information in the EMR.
- Monitor and document incoming faxes, forwarding them to Health Information for appropriate processing.
- Conduct daily audits to validate inquiries, scheduled appointments, and patient interactions.
- Foster social and emotional well-being by maintaining confidentiality and providing a supportive atmosphere for individuals seeking assistance.
- Build and maintain strong relationships with community partners and stakeholders.
- Proactively address potential issues before they escalate into complaints, viewing feedback as an opportunity for improvement.
- Act as an ambassador for Empath Health's Network of Care, balancing compassionate service with efficient resource management.
- Promote and embody the organization's vision, mission, and values while contributing to a high-functioning team environment.
Qualifications:
- High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
- Strong verbal and written communication skills with patients, families, providers, and colleagues.
- Excellent multitasking and critical thinking abilities.
- Proficient typing and computer skills, with knowledge of Microsoft Office products; familiarity with Suncoast Solutions is preferred.
- Understanding of HIPAA compliance regulations and basic medical terminology.
- Basic knowledge of healthcare reimbursement and community resources.
- Willingness to assist with Care Navigation coverage as needed.
Empath Health values diversity, recognizing it as a strength that enriches our community and enhances the care we provide. We are committed to creating an inclusive environment that respects and appreciates the diverse backgrounds of our employees and those we serve.
Our focus on safety and reliability is paramount, with a commitment to achieving zero harm in all aspects of our operations.
Participation in the seasonal influenza program is a requirement for all employees.
At Empath Health, we take pride in providing compassionate, comprehensive care. We invite individuals from all backgrounds to consider a career with us.
