Business Benefits Manager

2 days ago


Cherry Hill, New Jersey, United States World Insurance Associates, LLC. Full time
About the Role

As a Business Benefits Manager at World Insurance Associates, LLC., you will play a vital role in delivering exceptional client service and driving growth in our Employee Benefits Practice. This is an excellent opportunity to utilize your skills and knowledge to support our clients and their employees.

We are seeking a highly motivated and organized individual to join our team. The ideal candidate will have a strong background in health and welfare plans, with a minimum of 2+ years' experience in a benefit carrier service center or consulting/brokerage firm.

The estimated salary for this position is $65,000 - $85,000 per year, depending on location and qualifications. If you are a self-starter with excellent communication skills and a strong attention to detail, we encourage you to apply.

About the Job Description

This role provides the opportunity to work independently and collaboratively with Client Managers and Producers to deliver exceptional client service. Your day-to-day responsibilities will include assisting with carrier and vendor claim resolution, member eligibility management, and coordinating and answering employee benefits coverage questions. You will also be responsible for tracking daily service activities in Agency Management System and related technology.

  • Assist with day-to-day service issues and concerns including claims, billing, eligibility, enrollment, and coverage issues.
  • Track daily service activities in Agency Management System and related technology to document intake, status and resolution of activity.
  • Assist clients in onboarding new employees and members to their benefits by enrolling them in elected plans online in BenAdmin systems or carrier portals.

In addition, you will assist in managing billing and billing reconciliation issues to support proper carrier invoicing and accurate plan enrollment. You will communicate benefit coverage information to employees and members, including open enrollment options, carrier processes, and educating others on available plan options.

About the Requirements
  • Minimum 2+ years' experience dealing with health and welfare plans, ideally gained in a benefit carrier service center and/or consulting/brokerage firm.
  • Strong client service orientation with a high sense of urgency to respond to client and member inquiries timely and in accordance with SLA's and key metrics.
  • Strong communications both verbally and in written form effectively and in a timely manner.
  • Self-starter with proven ability to work independently and within a team environment.
  • Strong detail orientation, with ability to apply knowledge to trouble shoot issues and solve problems.


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