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Lead Barista Team Lead

2 months ago

Park City, Utah, United States Barnes & Noble Full time
About the Role

We are seeking a highly skilled and experienced Lead Barista to join our team at Barnes & Noble. As a key member of our cafe operations, you will be responsible for delivering exceptional customer experiences, leading and developing a team of baristas, and driving sales growth.

Key Responsibilities
  • Customer Experience: Model and deliver exceptional customer service, ensuring a welcoming and inclusive environment for all customers.
  • Team Leadership: Coach, inspire, and support a team of baristas to achieve sales goals, improve operational efficiency, and maintain high-quality standards.
  • Operational Excellence: Work closely with the cafe manager to analyze sales data, identify areas for improvement, and implement strategies to drive growth and profitability.
  • Training and Development: Provide training and feedback to baristas to enhance their skills and knowledge, ensuring they are equipped to deliver exceptional customer experiences.
  • Problem-Solving: Identify and resolve operational issues, ensuring seamless customer experiences and maintaining a positive work environment.
  • Sales and Marketing: Collaborate with the cafe manager to develop and implement sales initiatives, such as promotions, sampling, and register promotions, to drive sales growth.
  • Visual Merchandising: Ensure the cafe is visually appealing, with a stocked bake case, neatly displayed merchandise, and a welcoming atmosphere.
  • Loss Prevention: Protect company assets by ensuring accurate execution of loss prevention procedures.
  • Communication: Collaborate with the store team, cafe manager, and other stakeholders to maintain open communication, provide feedback, and ensure a positive work environment.
Requirements
  • Experience: Previous experience in a senior barista or barista role, with a proven track record of delivering exceptional customer experiences and leading a team.
  • Knowledge: Strong knowledge of cafe operations, sales strategies, and customer service principles.
  • Skills: Excellent communication, leadership, and problem-solving skills, with the ability to work in a fast-paced environment.
  • Behavioral Traits: Prioritize customer experience, demonstrate a can-do attitude, and exhibit a positive and respectful demeanor.
About Barnes & Noble

Barnes & Noble is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you require a reasonable accommodation to apply for a job or to perform your job, please contact us at (800) 799-5335.