Customer Experience Specialist
5 days ago
About the Job: The Wireless Sales Trainee will work closely with our customer-facing teams to deliver exceptional customer service and sales support. You will be responsible for identifying customer needs, providing tailored solutions, and maintaining accurate records of sales interactions and customer information. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Initiate contact with potential, current, and former customers to provide a comprehensive understanding of our clients' wireless products and services.
- Stay up-to-date on any promotions or discounts being offered by our client and upsell services when appropriate.
- Maintain and organize sales contracts and other confidential customer information in our POS system.
- Follow compliance guidelines as outlined by our clients and represent the brand in a professional manner at all times.
- Collaborate with fellow Wireless Sales Trainees to track customer engagement trends and campaign data.
- Confidently answer any customer questions and overturn objections when necessary.
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