Customer Experience Learning Specialist

3 weeks ago


Richmond, California, United States SimpliSafe Full time
Company Overview:
SimpliSafe is a leading home security company that prioritizes customer safety and satisfaction. We're committed to delivering innovative solutions that bring peace of mind to our customers.

Job Description:
We're seeking a skilled CX Learning Specialist to develop and deliver engaging training programs for our contact center teams. As a key member of our learning and development team, you'll design and implement training initiatives that enhance agent performance, productivity, and job satisfaction. Your expertise will ensure that our frontline staff are equipped to provide exceptional customer experiences, meeting the evolving needs of our clients.

Estimated Salary Range:$70,000 - $90,000 per year, depending on experience and qualifications.

Required Skills and Qualifications:
  • 3-4 years of experience in instructional design or training facilitation, preferably in a contact center environment.
  • Strong understanding of contact center operations and tools used by frontline agents.
  • Experience in developing and delivering training programs, including train-the-trainer methodologies.
  • Excellent communication skills, with the ability to engage diverse audiences and facilitate discussions.

Benefits:
  • Flexible hybrid schedule with remote work options.
  • Paid time off and holidays.
  • Comprehensive medical and dental coverage for you and your family.
  • Ongoing training and growth opportunities.


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