Sales and Service Director

1 week ago


Dublin, California, United States Sephora USA, Inc. Full time
Job Summary

Sephora USA, Inc. is seeking a highly skilled Sales and Service Leader to join our team. As a key member of our store operations team, you will be responsible for implementing sales and service experiences that meet Sephora's high standards.

Key Responsibilities
  • Implement sales and service strategies to drive customer engagement and loyalty
  • Support and coach team members in selling, service, and operations
  • Execute our client service model and sales strategies to meet business objectives
  • Ensure compliance with store standards and maintain a professional environment
  • Monitor key performance indicators (KPIs) to measure success and drive improvement
Requirements
  • Prior leadership experience in retail sales or services
  • Passion for client service and teamwork
  • Strong communication skills and ability to multitask
  • Resilience and adaptability to changing store priorities
  • Flexible availability to work during peak retail hours
  • Consistent and reliable attendance
  • Ability to lift and carry up to 50 pounds
What We Offer
  • Diversity, Inclusion & Belonging: We celebrate and honor individuality
  • Meaningful Rewards: Comprehensive healthcare and wellbeing benefits
  • $28.00 - $34.30/hr. (dependent on qualifications and experience)
  • Flex (on demand) position for employees who can work 0-19 hours a week

Sephora is an equal opportunity employer and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status.



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