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Pediatric Therapist Clinic Position

4 weeks ago

Wailuku HI, United States Pediatric Therapies Hawaii Full time
Patient Services Division Team Member

We are seeking a highly skilled and compassionate Patient Services Division team member to join our Pediatric Therapies Hawaii team. As a key member of our administrative team, you will be the point of contact for new families and play a crucial role in ensuring their scheduling needs are met. If you are passionate about helping children and their families, possess excellent organizational skills, and have a professional and positive attitude, we encourage you to apply for this exciting opportunity.

About Us:
We are a growing outpatient practice on Maui serving a great need in our community. We provide high-quality Physical, Occupational, and ABA Therapy services to children of all ages and abilities. Our team is dedicated to creating a culture of 'Ohana (family), honesty, integrity, and clear communication. We support and encourage each other, have fun during regular social activities, and celebrate our staff and patient wins.

Responsibilities:
  • Answer phone calls and create rapport with our families
  • Help new families through our intake process
  • Greet patients and family and make them feel welcome
  • Ensure patient information is up-to-date and verified
  • Check out families as they leave and make sure they understand our policies and procedures
  • Schedule patients according to their agreed-upon plan of care and appointment type needed
  • Manage therapists' calendars efficiently and effectively
  • Ensure all new patients are getting scheduled and arriving for their appointments
  • Help educate families on why therapy is important and how it can help their child
  • Review our policies and procedures with our families
  • Assist our families however possible to help them arrive on time for their appointments
  • Arrange translation services for families who need this assistance
  • Help keep the clinic clean, organized, and comfortable for our kiddos, families, and staff
  • Maintain positive working relationships and clear channels of communication with colleagues and clients

Qualifications:
  • Front Desk experience is preferred
  • Excellent organizational skills
  • Excellent communication skills
  • Professional and positive attitude
  • Possess a willingness to learn systems, policies, and procedures
  • Be flexible and open to change
  • Be a team player
  • Possess the tenacity to reach goals/targets

Details:
  • Job Type: Full-time
  • Compensation: $20.00 per hour, depending on experience, plus opportunity for weekly bonuses based on % of arrivals
  • Location: Wailuku, HI 96793 In person
  • Experience: Customer service, 1 year (Preferred)

Bonus Points:
  • Works well independently and as part of a team
  • Is passionate about the work we do
  • Possesses honesty, integrity, and accountability
  • Has excellent time management skills
  • Strives for excellence
  • Would like to grow with our company

Perks:
  • We offer full benefits including medical, dental, paid time off, and 401k. We participate in community outreach, and hold quarterly social events for the staff so they can get to know each other better and have fun together inside and outside of the clinic.