Order Fulfillment Specialist

5 days ago


Oakwood, Georgia, United States Performance Foodservice Full time

About the Job
As a Customer Service Rep at Performance Foodservice, you will play a critical role in ensuring that our customers receive exceptional service. Your primary responsibility will be to assist customers with their orders and inquiries, which may involve troubleshooting issues, answering questions, and providing solutions. You will also be responsible for maintaining accurate records of customer interactions, resolving customer complaints in a professional manner, and coordinating with warehouse and delivery teams to ensure timely order fulfillment. Additionally, you will provide product information and recommendations to customers, collaborate with the sales team to increase customer satisfaction and retention, and help identify opportunities for improvement within our sales process.

Responsibilities:

• Assist customers with orders and inquiries

• Maintain accurate records of customer interactions

• Resolve customer complaints in a professional manner

• Coordinate with warehouse and delivery teams to ensure timely order fulfillment

• Provide product information and recommendations to customers

• Collaborate with the sales team to increase customer satisfaction and retention

Benefits:
$45,000 - $60,000 per year, depending on experience and qualifications. Comprehensive health insurance, paid time off, and opportunities for career advancement.



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