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Sales Associate

2 months ago

Exton, Pennsylvania, United States La-Z-Boy Full time
Job Title: Sales Associate

We are seeking a highly motivated and customer-focused Sales Associate to join our team at La-Z-Boy Incorporated. As a Sales Associate, you will be responsible for creating sales and providing exceptional customer service to our clients.

Key Responsibilities:
  • Contribute to store sales goals by selling furniture, accessories, and services offered by La-Z-Boy
  • Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales
  • Assist the Designer to achieve established Design program sales goals
  • Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers
  • Develop and utilize sales skills and principles, including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after-sale service, and continuing contact with all previous and potential customers
  • Maximize store promotions, marketing initiatives, and grassroots programs
  • Maintain strong knowledge of features and benefits of existing and new product lines
  • Meet or exceed established goals as set by management
Design Program:
  • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations, as well as the benefits of a professional installation service
  • Execute and champion the Design process per company guidelines
  • Responsible to support design-related functions in the store
Customer Focus:
  • Provide the highest level of customer service to all current and future customers
  • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
  • Effectively use Podium to ensure customer satisfaction and future follow-up
  • Make sound business decisions to deliver customer satisfaction and promote a team environment
  • Provide store support to incoming phone calls and emails
  • Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
People:
  • Maintain a positive working relationship with all store associates
  • Assist to train, coach, and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals
  • Help promote and champion a culture of sales and service
Operational Excellence:
  • Assist with maintenance of the overall visual appearance of the store, including but not limited to, assisting to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
  • Adhere to general store operational procedures and guidelines
  • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
  • Responsible to accurately complete the daily On-Point system log
  • Show a sense of urgency, enthusiasm, and excitement with the store team and customers
  • Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems
  • Consistently schedule deliveries with customers
  • Other duties as assigned
  • Responsible for opening and closing of the store
  • MOD responsibilities as assigned by management
Minimum Job Requirements:
  • Previous selling experience and ability to close a sale strongly preferred
  • Excellent communication, customer service skills, and organizational skills
  • Strong interpersonal skills to effectively communicate, build rapport, and positively influence
  • Demonstrated persuasion and negotiation skills
  • Ability to effectively manage time and conflicting priorities
  • Ability to effectively and productively work with others as a team
  • Ability to work the schedule and hours dictated by business needs
  • Ability to work evenings, weekends, and holidays as required
  • Initiative to meet assigned goals, missions, and objectives and motivated to achieve more
  • Strong attention to detail
  • Proficient in the use of Microsoft Office, including Word, Excel, Outlook, and PowerPoint
  • High School Diploma or equivalent is required. Bachelor's in Business or related field is preferred

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a qualified individual who may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodation by emailing our recruiting team at -z- or by calling