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Member Services Ambassador
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Member Services Representative to join our team at Supreme Fitness Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming environment, and promoting the benefits of our fitness group.
Key Responsibilities:
- Member Support: Assist members with their inquiries and concerns, providing timely and effective solutions to their issues.
- Customer Service: Deliver exceptional customer service by addressing and resolving member concerns promptly and professionally.
- Record Keeping: Maintain accurate records of member interactions and transactions, ensuring seamless communication and follow-up.
- Membership Processing: Process membership applications and payments efficiently, ensuring timely and accurate processing.
- Facility Tours: Conduct facility tours and promote membership benefits, highlighting the value of our fitness group to potential members.
- Team Collaboration: Collaborate with team members to ensure a positive and welcoming environment, fostering a culture of excellence and customer satisfaction.
Requirements:
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with members and team members.
- Customer Focus: A customer-centric approach, with a passion for delivering exceptional service and ensuring member satisfaction.
- Organizational Skills: Ability to maintain accurate records and process membership applications and payments efficiently.
- Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively with team members to achieve common goals.
