Restaurant Operations Manager

2 days ago

Fort Lauderdale, Florida, United States Pollo Tropical Full time
Assistant Manager Job Description

At Pollo Tropical, we are seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in the success of our restaurant by assisting in the operations of the restaurant and a team of hourly associates during their respective shifts.

Key Responsibilities:
  • Assist the management team in staffing of the restaurant and daily operational and procedural activities to ensure efficient operation of the restaurant in accordance with company policy and state and federal laws.
  • Supervise and direct staff to ensure guests are treated promptly and courteously, products are prepared as specified in quality and quantity, and the restaurant is maintained properly.
  • Assist in the recruitment, hiring, orientation, and training of hourly team members, evaluating their performance, recommending and submitting wage increases, and initiating disciplinary action or termination as needed.
  • Utilize company-training tools to provide hourly team members with training in all aspects of the restaurant operation.
  • Assist the management team in maintaining restaurant equipment and facility per company guidelines, contacting the District Manager to inform about needed repairs.
  • Perform regular administrative tasks, including new hire paperwork, payroll actions, inventory ordering, register and safe audits, deposit of company funds, and proper accounting of restaurant funds.
  • Investigate, resolve, and respond to guest complaints.
  • Attend regularly scheduled store, market, and company meetings, training sessions, and stay current with all federal, state, and local certifications.
  • Assist the GM with planning and implementation of local store marketing activities to promote products and services.
  • Ensure proper execution of all accounting functions and comply with internal audit guidelines.
Requirements:
  • Associates degree in Business Administration or Hospitality preferred; High School degree or equivalent required.
  • Capable of adapting to business needs and solving problems quickly and efficiently.
  • Ability to prioritize multiple tasks and exercise sound judgment.
  • Functional understanding of Profit & Loss statements, costs controls, and restaurant operations.
  • Demonstrates stamina, focus, compliance, and service-driven abilities while managing their shift.
  • External candidates should have a minimum of 2 years working in a restaurant environment, showing career progression and verifiable results.
  • Internal candidates should have a good record of achieving results and have an above-average knowledge of the brand's operating procedures and standards.
  • Ability to comfortably speak, write, and comprehend English in a business setting.
  • Successful completion of a background and drug screening.
Language Skills:
  • Good written and oral communication skills.
  • Good customer service skills.
  • Ability to perceive and react to the needs of others.
  • Organized, flexible, and able to deal with various personalities.
Computer Skills:
  • Basic computer skills.
  • Excel preferred.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Temperature-controlled restaurant.

The noise level in the work environment is low to moderate.

Equipment Used:

Computer, fax, calculator, copier, phone.

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