Front Desk Support Associate

7 days ago


San Marcos, California, United States Neighborhood Healthcare-NPA Full time
Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Support Associate to join our team at Neighborhood Healthcare-NPA. As a Front Desk Support Associate, you will be the first point of contact for our visitors, clients, and staff, providing exceptional customer service and ensuring smooth operations at the front desk.

Key Responsibilities
  • Greeting and Welcoming: Welcome visitors and clients in a warm and professional manner, directing them to the appropriate staff or area within the organization.
  • Answering Inquiries: Respond to phone calls, emails, and in-person inquiries courteously and promptly, providing information about our programs, services, and events.
  • Administrative Support: Assist with various administrative tasks, such as filing, data entry, and preparing documents, maintaining cleanliness and organization at the front desk area.
  • Appointment Scheduling: Schedule appointments for patients and visitors as needed, ensuring accuracy and efficiency in managing appointment calendars.
Requirements
  • Excellent interpersonal and communication skills.
  • Friendly and approachable demeanor.
  • Ability to maintain confidentiality and professionalism.
  • Strong organizational skills with attention to detail.
  • Proficiency in basic computer applications (e.g., Microsoft Office).
  • Willingness to learn and adapt to changing needs.
Time Commitment

This volunteer position requires a commitment of 16 hours per week, with flexible scheduling options available. Volunteers are expected to adhere to the agreed-upon schedule and provide notice in advance of any scheduling conflicts.

Benefits
  • Gain valuable experience in customer service, administration, and nonprofit operations.
  • Contribute to the mission of Neighborhood Healthcare and make a positive impact on the community.
  • Opportunities for professional development and networking within the organization.

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