Sales Associate

2 months ago

Santa Clara, California, United States Fanatics Full time
Job Overview

Fanatics stands as the premier provider of officially licensed sports merchandise, revolutionizing the way enthusiasts acquire their beloved team apparel and jerseys. By leveraging a cutting-edge, technology-driven approach to retail, Fanatics operates over 300 retail locations, both online and offline, catering to all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), prominent media brands (NBC Sports, CBS Sports, FOX Sports), and a multitude of collegiate and professional teams, including some of the most renowned global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City). Fanatics boasts the most extensive collection of both timeless and contemporary merchandise, accessible through various platforms including online, mobile, in-store, and at significant sporting events.

About Our Team:

Our global Fanatics Retail, In-Venue, and Special Events division operates across North America, Europe, and Asia, supporting the NBA, NHL, NFL, MLB, MLS, NCAA, Ryder Cup, UEFA, and leading European Football Clubs, along with Special Sporting Events worldwide. Our teams strive to create a seamless shopping experience, whether at home, during a game, or at major sporting events, through a combination of online, mobile, and physical retail locations, including flagship stores in major cities and at live events such as the Kentucky Derby and Ryder Cup. Each retail environment is designed with a technology-enhanced approach, enabling us to respond swiftly to capture memorable moments in sports, ensuring product availability for fans at critical times.

Position Summary:

The Sales Associate is tasked with executing front-line sales efforts, crafting an exceptional fan experience, and ensuring operational excellence and impeccable execution of store functions. Sales Associates will achieve results through effective communication and a proven ability to collaborate as part of a successful team. This role requires a part-time commitment, which may include shifts during days, evenings, weekends, and extended hours on game days and during events.

Key Responsibilities:
  • Welcome fans and engage them with questions to ensure a premium shopping experience.
  • Provide recommendations based on observations and interactions with fans.
  • Uphold sales floor and stockroom standards with meticulous attention to detail.
  • Process sales transactions using the Fanatics Point of Sale System (POS).
  • Maintain the highest standards of professionalism and customer service to positively represent the Fanatics Brand and Team/League.
  • Understand and embody Fanatics Values in relation to the Sales Associate role.
  • Perform additional tasks as directed by the Leadership team.
Qualifications:
  • Must be at least 18 years old, with a High School diploma or equivalent.
  • Previous experience in retail and/or sales is preferred.
  • Ability to work independently and responsibly in a fast-paced environment.
  • Foreign language skills are advantageous.
Skills and Abilities:
  • Exhibit a fun, outgoing, confident, and professional demeanor.
  • Ability to develop product knowledge.
  • Capable of working collaboratively in fast-paced environments, serving a diverse fan base.
  • Maintain high standards of organization and cleanliness.
  • Demonstrated ability to overcome challenges while maintaining a positive attitude.
  • Strong communication, literacy, and numeracy skills.
  • Reliability and punctuality are essential.
Physical Requirements:
  • Regularly required to sit, stand, reach, bend, and move throughout the facility as needed.
  • Must be able to lift and carry up to 30 lbs.
  • Game Day/Event scheduling may involve exposure to various weather conditions if assigned to an outdoor location.
The compensation for this position ranges from $18.25 to $19 per hour, representing base pay only and excluding any short-term or long-term incentive compensation. Factors such as location, experience, qualifications, and training are considered when determining base pay.

About Fanatics

Fanatics is on a mission to build a leading global digital sports platform. We ignite the passions of sports fans worldwide and enhance the presence and reach of our extensive sports partners by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing fans to Buy, Collect, and Bet. Through our platform, sports enthusiasts can purchase licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and engage in betting as we develop our Sportsbook and iGaming platform. With a database of over 100 million global sports fans and a partner network of approximately 900 sports properties, Fanatics is committed to enhancing the fan experience and delighting sports fans around the globe.

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