Client Relations Specialist
4 hours ago
The National Registry of EMTs is seeking a Client Relations Specialist who will act as a key liaison for our stakeholders. This role involves assisting both current and prospective certificants in navigating our online platform, submitting necessary documentation, and addressing inquiries related to the certification process. This position is under the supervision of the Customer Experience Supervisor.
To achieve our mission and foster an exceptional workplace, we adhere to a defined culture (click link to view full Culture Description). Our culture embodies the beliefs, values, priorities, expectations, behaviors, and practices that shape our daily interactions and decisions. At the National Registry, we uphold the following cultural expectations:
- Continuous Learning: Embrace a commitment to lead, learn, grow, and enhance our skills.
- Responsibility and Privilege: We view our roles as both a privilege and a responsibility, ensuring an exceptional experience for all.
- Welcoming Environment: We strive to create a friendly, inclusive, and enjoyable workplace.
- Integrity and Accountability: We take responsibility for our actions and how we respond to challenges.
- Collaboration: We work as a cohesive team, prioritizing the collective good of the organization.
Knowledge Development:
- Gain a comprehensive understanding of the National Registry's mission and operations.
- Foster a culture of outstanding customer service.
- Learn the intricacies of the NREMT Certification, Recertification, and Examination processes.
- Handle a significant volume of inbound and outbound communications promptly.
- Utilize established communication protocols for various topics.
- Address customer needs effectively, providing clarifications, researching issues, and offering solutions.
- Meet personal performance targets for quality and quantity.
- Collaborate with team members to provide accurate policy and process information to registrants and stakeholders.
- Process requests by clarifying information and completing necessary transactions.
- Maintain operational equipment by adhering to established procedures and reporting issues.
- Exhibit professionalism in all interactions.
- Manage emails, tickets, faxes, and documents efficiently.
- Document all communications accurately in our database.
- Participate in training and development opportunities to enhance knowledge of the organization and role.
- Stay updated on job knowledge through educational initiatives.
- Assist in the processing, review, and auditing of applications and documentation.
- High School Diploma or equivalent required.
- Entry-level experience in customer service, with strong written and verbal communication skills.
- Basic experience in documenting calls and actions taken.
- Ability to maintain confidentiality and uphold high ethical standards.
- Exceptional interpersonal and communication skills.
- Strong teamwork capabilities.
- Effective problem-solving and decision-making skills.
- Proficiency in reading, writing, speaking, and understanding English.
- Ability to move throughout the workday as needed.
- Capacity to sit for extended periods while working on a computer or attending meetings.
- Ability to see, hear, or use prosthetics to meet the requirements of the position.
- Competence in utilizing electronic communication tools such as video conferencing.
- Ability to work in a moderately noisy environment.
Salary Range:
$17.25-$18.00/hour
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