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Arena Operations Team Member
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Guest Services team as an Event Staff member. As a key member of our team, you will play a vital role in ensuring our guests have an exceptional experience at the CURE Insurance Arena.
Key Responsibilities- Pre-Event Preparation: Prepare your assigned section for guests, including wiping down seats and identifying potential hazards.
- Guest Welcome and Support: Welcome guests with a smile and provide helpful assistance, including scanning event tickets and directing guests to their seats.
- Concourse Operations: Monitor the concourse and respond promptly to guest concerns and complaints.
- Emergency Response: Be knowledgeable about the arena's emergency evacuation plan and assist guests in the unlikely event of an emergency.
- Teamwork and Communication: Collaborate with colleagues to ensure a smooth and safe experience for all guests.
- Age and Experience: Must be 18 years or older and have experience in a hospitality or entertainment environment.
- Customer Focus: Must be able to provide excellent customer service and handle difficult situations with a positive attitude.
- Availability: Must be available to work nights, weekends, and holidays, including occasional late-night shifts.
- Criminal Background Check: Must be able to pass a criminal background check.
- Standing and Walking: Frequently required to stand or walk for long periods of time.
- Lifting and Moving: Occasionally required to lift and/or move up to 25 pounds.