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Customer Service Representative

1 month ago

Atlanta, Georgia, United States Emerald Logistix Full time
{"title": "Customer Service Representative", "subtitle": "Deliver Exceptional Customer Experiences", "content": "

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team at Emerald Logistix. As a key member of our customer-facing team, you will be responsible for delivering high-quality customer experiences by assisting callers with a variety of requests, from troubleshooting technical issues to facilitating account changes.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a professional manner.
  • Provide accurate information regarding products, services, and account details.
  • Assist customers with troubleshooting and resolving issues in a timely manner.
  • Document all customer interactions and maintain detailed records in the system.
  • Conduct follow-ups with customers to ensure issues have been resolved satisfactorily.
  • Collaborate with team members to improve service delivery and increase customer satisfaction.
  • Meet or exceed performance metrics such as call volume, response time, and customer feedback.

Requirements:

  • High school diploma or equivalent; relevant experience in a customer service role preferred.
  • Excellent verbal communication skills with a friendly and approachable demeanor.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high call volumes and work efficiently under pressure.
  • Proficient with computer systems and software, including Microsoft Office Suite.
  • Demonstrated ability to work effectively both independently and as part of a team.
  • Flexible schedule availability, including evenings and weekends, may be required.

What We Offer:

  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off (PTO) and holidays
  • Professional development opportunities
  • Employee wellness programs
  • Flexible work schedule options
", "lang_code": "en"}