Cyber Advisors Senior IT Infrastructure Specialist

3 weeks ago


Maple Grove, Minnesota, United States Cyber Advisors, Inc. Full time

Cyber Advisors, Inc., a leading IT managed services provider in Maple Grove, MN, is seeking an experienced Systems Engineer to join our team. With a strong focus on customer satisfaction and continuous self-improvement, we strive to provide top-notch IT solutions for our clients.

We are offering a competitive salary of $85,000 - $110,000 per year, depending on skills and experience, plus benefits such as vacation and PTO, employer-paid health and dental insurance, 401k with employer matching, paid time off for continuing education, disability and life insurance, and bonuses eligible.

About the Role

This full-time hybrid position in the metro area of Minnesota requires the ability to work Monday-Friday 8AM-5PM with occasional evenings and weekends. The successful candidate will hold a Bachelor's degree in Computer Science or commensurate work experience, along with MD-102, AZ-104, FortiNet FCP or similar certifications, and at least 5 years of IT experience, preferably in MSP.

  • Provide on-site and remote support to clients
  • Anticipate, diagnose, and solve hardware, network, and software problems
  • Perform regular system updates and patch management
  • Maintain knowledge of customers' specific business environments

The ideal candidate will have a strong understanding of TCP/IP and networking fundamentals, operating systems (Windows and macOS) and server management, hypervisor technologies (VMWare/Hyper-V), firewalls, switching and routing, Windows Server, Active Directory, Exchange, DNS, DHCP, MS Office 365 administration, workstation, server and cloud backup solutions, and network security, anti-virus, and EDR/MDR solutions.

Key Qualifications
  • Dedication to customer satisfaction and continuous improvement
  • Able to explain complex technical concepts to non-technical audiences
  • Strong trouble-shooting skills across diverse populations and environments
  • Able to proactively identify process improvement opportunities and adopt new methods and best practices
  • Effective verbal and written communication skills
  • Strong technical documentation skills
About Cyber Advisors, Inc.

Cyber Advisors, Inc. values people and their personal growth. We believe happy and successful employees are essential for delivering exceptional customer service. At Cyber Advisors, you have the opportunity to make a difference for our company and clients, and you're not just a number. Our culture is unique, and we prioritize taking care of our employees and their families. Whether we're socializing or working hard, we play just as hard as we work.



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