Service Operations Specialist

7 days ago


Melville, New York, United States Ricoh Full time
Job Summary

We are seeking a highly skilled and detail-oriented Service Operations Specialist to join our team at Ricoh. As a key member of our operations team, you will be responsible for providing exceptional service to our customers by operating high-volume duplicating equipment, performing associated copying tasks, and maintaining a clean and organized work environment.

Key Responsibilities
  • Operate high-volume duplicating equipment and perform associated copying tasks
  • Maintain a clean and organized work environment, including the upkeep of convenience copier areas
  • Provide exceptional customer service by responding to and coordinating all service calls required by customers
  • Perform filing duties, including 'purging' and archiving old documents
  • Use shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales in completion of various jobs contracted
  • Use all copier equipment, calculator, fax machine, postage meter, and some PC
Requirements
  • High school diploma, GED, or equivalent work experience
  • Some related copy job experience is preferred
  • Demonstrated competency in basic computer skills, including proficiency in MS Office Suite
  • Technical aptitude with printers, copy and postage machines, and other office equipment
  • Good customer service skills
  • Good organization skills
Working Conditions

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.

Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction – prepare, provide, and convey diversified information.

Some physical effort is required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities, as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs.

Walking between buildings may be necessary.



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