Medical Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Medical Service Representative. In this role, you will be responsible for providing exceptional service to our donors, ensuring their safety and well-being, and contributing to the success of our plasma donation center.
Key Responsibilities- Answer phone calls and greet donors in a friendly and professional manner
- Screen new and repeat donors, taking and recording vital signs and finger stick results
- Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
- Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures
- Work a variety of shifts, including evenings, weekends, and holidays, to ensure excellent donor service
- High school diploma or equivalent
- Ability to walk and/or stand for the entire work shift
- Will work evenings, weekends, and holidays
- Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
- Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance
- Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
- 1 or more years minimum experience working in a customer or patient-facing role is helpful
We offer a competitive starting hourly wage of $16.00, with opportunities for short-term incentives and participation in our comprehensive benefits program, including medical, dental, vision insurance, a 401(k) plan, and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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