Medical Customer Service Representative
7 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our Plasma Center operations, you will play a vital role in ensuring the safety and satisfaction of our donors.
Key Responsibilities- Answer phone calls and greet donors in a professional and courteous manner
- Screen new and repeat donors, taking and recording vital signs and finger stick results
- Use our Donor Information System to prepare donor charts and maintain accurate records
- Coordinate donor compensation and identify opportunities for continuous improvement
- Work a variety of shifts, including evenings, weekends, and holidays
- High school diploma or equivalent
- Ability to walk and/or stand for the entire work shift
- Will work evenings, weekends, and holidays
- Ability to lift up to 32 pounds and occasionally 50 pounds
- Fine motor coordination, depth perception, and ability to hear equipment from a distance
- 1 or more years of experience working in a customer or patient-facing role
At BioLife, we are committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive. We offer a competitive compensation package, including a starting hourly wage of $16.00, as well as opportunities for career advancement and professional development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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