Business Process Analyst

6 days ago


Chicago, Illinois, United States Saxon Global Full time
Job Title: Business Analyst

About the Role:

We are seeking a highly skilled Business Analyst to join our team at Saxon Global. As a Business Analyst, you will play a key role in formulating and defining system scope and objectives, analyzing business and user needs, and developing or modifying complex information systems.

Key Responsibilities:

- Develop and maintain relationships with customers, both domestic and global.
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, and task/process/workflow analysis.
- Perform hands-on system configuration and development/scripting as needed.
- Develop test plans and perform application testing for configuration or system-related changes.
- Coordinate module patches, bundles, and upgrades, including testing, documentation, and implementation with all stakeholders.
- Audit policies and controls related to the area of scope to ensure legal requirements are met and provide a plan for compliance as necessary.
- Identify opportunities to improve systems through automation, process re-engineering, and new/improved features.
- Develop/deliver/maintain end-user training and system documentation as needed.
- May serve as Project Manager for small projects.

Requirements:

- Minimum 3 years of IT experience preferably in a Global organization.
- Minimum 3 years of experience with relevant applications (e.g., reservations highly desired).
- Or minimum 3 years relevant domain experience (e.g., hotel operations, hotel distribution).
- Bachelor's degree or equivalent work experience.
- Microsoft Office proficiency required (Word, Excel, PowerPoint).
- Intermediate to advanced Microsoft Excel skills (e.g., VLOOKUPs, Pivot Tables, etc.).
- Experience with a case tracking system such as ServiceNow desired.

What We Offer:

- Excellent interpersonal skills required with a strong customer service orientation.
- Strong oral and written communication skills.
- Ability to work effectively both independently and as a member of a team.
- Ability to multitask in a highly dynamic environment with a strong attention to detail and commitment to quality.
- Strong learning agility; able to learn new skills, processes, and technologies quickly.

About Saxon Global:

Saxon Global is a leading provider of innovative solutions for the global market. We are committed to delivering high-quality services and products that meet the evolving needs of our customers.

How to Apply:

If you are a motivated and experienced Business Analyst looking for a new challenge, please submit your application to us today.

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