Strategic Business Process Analyst

7 days ago


Chicago, Illinois, United States Spectraforce Technologies Full time
About the Role

Spectraforce Technologies is seeking an experienced Strategic Business Process Analyst to join our Unified Communications team. As a key member of our team, you will be responsible for providing business analytical support with various tasks for the voice services and contact center environment.

Key Responsibilities
  • Business Analysis with process mapping, process baseline, and process improvement measurement
  • Training and Documentation
  • Liaison between business applications and Infrastructure
  • Support Infrastructure project team in achieving expected outcome to meet acceptance criteria

In this role, you will conduct engagements with business partners and collect business requirements, document and analyze output of business and data requirements using methodologies such as Business Requirements Templates, Use Cases, and Impact Studies.

Requirements
  • Bachelor's degree preferred in Computer Science, Information Systems, or a related field
  • Over 5-7 years performing business analysis, requirements gathering, process mapping, and clear concise procedure documentation
  • Experience as a Business Analyst in Infrastructure and/or Applications with Application Lifecycle, Server-Client Applications, and Application Certifications is helpful
  • BA Industry certifications preferred (CBCP, BCI, or ITIL)

You will serve as a liaison with project teams and assist with project activities for requirements and implementation efforts, contributing to project discoveries, kickoff meetings, preparing business needs into detailed business requirements documents, use cases, and systems diagrams.

Benefits
  • A competitive salary range of $80,000 - $110,000 per year
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development

Please note that this is an estimate based on industry standards and may vary depending on individual qualifications and experience.

About Spectraforce Technologies

Spectraforce Technologies is a leading provider of technology solutions, committed to delivering innovative and effective solutions to our clients. We value diversity, inclusivity, and teamwork, and are dedicated to creating a positive and supportive work environment.



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