Senior Project Manager

4 days ago

Roseville, United States Gainwell Technologies Full time

**Job Summary**

Gainwell Technologies is seeking a highly skilled Senior Project Manager to lead our service delivery project management teams. As a key member of our team, you will be responsible for developing and implementing a service management strategy that meets the needs of our customers.

**Key Responsibilities**

  • Develop and implement a service management strategy that meets the needs of customers.
  • Lead service delivery project management teams by breaking down bigger technological programs and assisting with project staffing.
  • Monitor and evaluate service delivery processes to ensure high levels of customer satisfaction.
  • Ensure all access, defects, incidents, and problems are addressed in a timely manner, coordinate with stakeholders, and establish effective communication between stakeholders for post-incident reviews.
  • Identify potential service improvement opportunities and develop solutions to address them.
  • Spearhead service delivery project planning and tracking, Service Level Agreement (SLA) tracking, and oversight of assigned staff by providing direction and deadlines to ensure quality and timely completion of tasks.
  • Communicate with the client, company, and project team leadership, measuring and sharing project metrics/status; recommend program changes as needed.
  • Create project/release schedules, program definitions, budgets, and objectives to ensure the quality of project deliverables across all phases.
  • Actively manage projects by quickly escalating any risks and implementing risk mitigation solutions.

**Requirements**

  • 5+ years of experience managing complex projects, programs, or initiatives through a full project management life cycle, with 2 or more years of service management and 1 or more years of Medicaid or Medicare experience preferred.
  • Expertise with project management methodology such as Catalyst or Certified Project Management Professional (PMP).
  • Modern understanding of budget development, control, and assurance methods, and project management software.
  • Ability to lead and translate the broader objectives of a program into clear and achievable project scope and milestones that can be worked toward.
  • Leadership to train, guide, and mentor the work of junior colleagues.
  • A strong executive presenter who communicates ideas clearly.
  • Creative problem-solver who is capable of managing complex projects and collaborating with cross-functional teams.

**What We Offer**

  • Opportunities to travel through your work (0-10%).
  • Hybrid work environment with 3 days a week in the office as needed for face-to-face and client meetings, with the remainder of time remote work.
  • Video cameras must be used during all interviews, as well as during the initial week of orientation.
  • A competitive salary range of $74,300.00 - $106,100.00 per year, with the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

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