Front Desk Associate
3 days ago
**Job Summary:** We are seeking a Front Desk Associate - Member Experience Specialist to join our team at Planet Fitness - Easy Mile Fitness. In this role, you will be responsible for providing a superior level of customer service to our members, prospective members, and guests while ensuring an exceptional Judgement Free member experience.
Key Responsibilities:- Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
- Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership-related functions, including sign-ups, contact updates, cancellations, and collecting unpaid balances.
- Execute retail transactions with accuracy and drive sales goals.
**About Your Qualifications:**
- 6-12 months of experience in a customer service environment is preferred.
- Willingness to become CPR/AED certified (training provided by Planet Fitness).
- Basic computer proficiency.
**Estimated Salary:** $45,000 - $55,000 per year, based on location and experience.
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