Bilingual Customer Service Representative

4 weeks ago


Mineola, Texas, United States Staff My Agency Full time
Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, utilizing your excellent communication skills and fluency in both Portuguese and English.

Responsibilities:
  • Establish and maintain strong relationships with customers, providing prompt and accurate service.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
  • Maintain accurate records and provide timely activity reports to management.
Requirements:
  • Bilingual proficiency in Portuguese and English.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Property & Casualty license (must be able to obtain).
  • Life and Health license (must be able to obtain).

We offer a competitive salary, commission/bonus structure, paid time off, and opportunities for growth and advancement within our agency. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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