Bed Utilization Representative
3 weeks ago
We are seeking a highly skilled Bed Utilization Representative to join our team at NYU Langone Health System. In this role, you will be responsible for assessing bed availability and assigning clean beds timely at the appropriate level of care requested to new admitted patients, outpatient extended recovery patients, upgraded/downgraded patients, inter & intra-unit patient transfers, in addition to intra facility and external patient transfers according to established protocols.
Key Responsibilities:- Assess bed availability and assign clean beds timely at the appropriate level of care requested to new admitted patients, outpatient extended recovery patients, upgraded/downgraded patients, inter & intra-unit patient transfers, in addition to intra facility and external patient transfers according to established protocols.
- Assign each Medicine service patient to a team when bed is assigned. Communicate patient assignment to applicable Medicine team & Medicine Attending Physician.
- Assist department manager with orientation and training of new employees. Work with leaders to identify staff training improvement opportunities.
- Keep current with departmental communication distributions and adhere to departmental policies and procedures. Provide timely and appropriate responses to all inquiries related to patient placements.
- Identify workflow process improvement opportunities. Provide input regarding performance improvement action plans.
- Exhibit excellent and professional customer service skills during all telephone and face-to-face contacts with patients, providers, leadership, and colleagues.
- Monitor elective patient admission bed requests generated by physician/designee. Notify physician/patients of bed availability. Coordinate daily bed management workflow in conjunction with leadership to facilitate efficient patient placements.
- Reviews and identifies variances in EMR provider bed requests relative to appropriate patient class, level of care/accommodation code, provider name, and service.
- High school or equivalent required.
- Excellent communication (both oral and written), interpersonal skills required.
- 1-2 years customer service experience in healthcare or a related setting required.
- Strong administrative and organizational skills. Excellent communication and interpersonal skills. Ability to multitask and maintain strong attention to detail.
- Associate's Degree in Business Administration, Healthcare Administration or other health related field, preferred.
- Patient placement & bed assignments in an acute care hospital preferred. Knowledge of EMR systems preferred.
- Certified Healthcare Access Associate, preferred.
NYU Langone Health System is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
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Mineola, Texas, United States NYU Langone Health System Full timeJob SummaryWe are seeking a highly skilled Bed Utilization Representative to join our team at NYU Langone Health System. As a key member of our healthcare team, you will play a critical role in ensuring efficient patient flow and optimal bed utilization.Key ResponsibilitiesAssess bed availability and assign clean beds timely at the appropriate level of care...
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