Deskside Support Specialist
2 weeks ago
We are seeking a skilled Deskside Support Technician to join our team at The Rockridge Group. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients, ensuring their computer hardware and software issues are resolved efficiently and effectively.
Key Responsibilities- Provide technical support for PC and MAC platforms and operating systems
- Respond to dispatched assignments, including installation, repair, and maintenance of desktop computer hardware and peripherals
- Implement computer replacement program initiatives, including system level migrations, data migrations, and application install and configuration on PC and MAC systems
- Work independently on assignments and report progress to your supervising manager
- Coordinate and manage equipment and part needs for dispatched service requests and coordinate those requests directly with the client
- Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled
- Manage assets and take detailed notes utilizing CRM tools or applications
- Provide regular feedback consistent with the needs of the team and environment for ongoing improvements
- Support AV events and triage AV equipment issues
- Keep certifications and training updated
- 3+ years of experience in a Windows and Mac environment within an L2 Deskside Support role
- Customer service experience and ability to work directly with customers
- Technical authorization with CompTIA or equivalent
- Technical authorization with one or more of the following manufacturers: Apple, Dell, HP, Toshiba, Lenovo, ASUS
- Sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment
- Able to multitask and prioritize multiple projects
- Good interpersonal and organizational skills
- Dependable and able to meet deadlines consistently
- Ability to work under pressure and adapt to a changing environment
- Ability to troubleshoot and resolve complex hardware and software issues
- Excellent communication skills
- General knowledge of gSuite or Microsoft office
- 3+ years of experience supporting one or more operating systems such as Mac OSX, Windows 10
- Experience with Mobile Devices and Operating Systems (iOS/Android) is beneficial
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Community Support Specialist
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Community Support Specialist
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Technical Support Specialist
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Technical Support Supervisor
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IT Support Specialist
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Desktop Support Specialist
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Customer Support Specialist
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Administrative Support Specialist
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1 week ago
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Pharmacy Support Specialist
2 weeks ago
Milpitas, California, United States Calaveras Pharmacy Full timePharmacy Assistant Job DescriptionWe are seeking a skilled and friendly Pharmacy Assistant to join our team at Calaveras Pharmacy.Key Responsibilities:Communicate effectively with patients and colleagues in a fast-paced retail pharmacy environment.Provide excellent customer service and support to patients and customers.Assist with various pharmacy tasks,...
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Pharmacy Support Specialist
1 month ago
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Merchandising Specialist
4 days ago
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Materials Support Specialist
4 days ago
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Integration Specialist
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