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Coffee Specialist
2 months ago
Compensation Type:
Hourly
Company Overview:
Highgate Hotels is a leading real estate investment and hospitality management firm, recognized for its innovative approach within the industry. The company has a strong presence in major U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, and is expanding in key European cities including London, Paris, Barcelona, Vienna, and Prague. With a portfolio valued at over $10 billion, Highgate generates more than $2 billion in cumulative revenues, providing expert guidance throughout the hospitality property cycle.
Location:
The Westin Arlington Gateway is ideally situated near public transportation, offering guests easy access to the nation's capital and surrounding attractions.
Position Overview:
As a Coffee Specialist, you will be responsible for delivering exceptional customer service while preparing a variety of beverages. This role involves taking orders, crafting drinks, and operating cash registers.
Key Responsibilities:
- Occasionally push, pull, lift, or carry items weighing up to 40 pounds.
- Maintain a standing position for the duration of your shift.
- Engage in constant reaching, turning, and precision work.
- Exhibit a warm and friendly demeanor at all times.
- Communicate effectively, both verbally and in writing, with guests and team members.
- Listen attentively to concerns raised by customers and colleagues.
- Multitask and prioritize effectively to ensure outstanding service.
- Approach all interactions with guests and associates in a courteous and service-oriented manner.
- Participate in all required meetings and training sessions.
- Maintain regular attendance in accordance with company standards.
- Uphold high standards of personal appearance and grooming.
- Identify productivity issues and assist in implementing solutions.
- Perform additional duties as assigned by management.
Qualifications:
- Anticipate customer needs by evaluating the environment and responding accordingly.
- Communicate relevant information to management to foster a welcoming atmosphere.
- Assist in training new team members by providing positive reinforcement and constructive feedback.
- Deliver exceptional customer service by connecting with guests and addressing their needs.
- Adhere to operational policies and procedures to ensure safety and security.
- Maintain a clean and organized workspace for efficient operations.
- Exhibit consistent attendance and punctuality.
- Prepare quality beverages and food products in accordance with established standards.
- Follow health, safety, and sanitation guidelines for all products.
