Operations Team Coordinator
4 days ago
We are seeking a driven, professional, and energetic team member with at least 1-3 years of operations, customer service, and event communication experience to join our Corps Team as an Operations Associate.
This is a direct hire full-time, hybrid position with a full benefits package and an excellent work-life balance. The role requires the ability to work in the office in Alexandria, VA two days per week.
The ideal candidate will have a strong sense of integrity and commitment to customer satisfaction, with exceptional communications skills, especially with professional email. Strong decision-making and analytical abilities, along with technical skills in Microsoft Office and Google suites, and collaboration tools like Zoom, are highly valued.
About the RoleThe Operations Associate will jump into a fast-paced position with a diverse range of responsibilities, including:
- Customer Service – answering phones and email questions related to training events
- Digital Operations – working as part of a team to register students, apply discounts, and support our students
- Virtual Training Support – acting as a technical co-host to support online training events
- Customer Relationship Support – working as a team to connect with customers and ensure customer satisfaction
- Community Engagement – engaging with the agile and lean community through online and in-person conferences, user groups, and meetups
- Office Operations – supporting all aspects of office operations as a key holder
- Training Event Support – including communication, catering coordination, logistics, and materials setup
- Other Operational Tasks – as requested by the team
The salary for this position is estimated to be around $55,000 - $65,000 per year, based on location and industry standards. Benefits include paid federal holidays, paid vacation and personal leave, paid family/parental leave, health, dental, and vision insurance, short-term disability insurance, 401(k) with 3% company contribution, laptop, and office productivity tools provided, and quarterly bonuses based on company performance.
What We OfferWe offer a collaborative and dynamic work environment, with opportunities for growth and professional development. As a key member of our Corps Team, you will have the chance to make a real impact and contribute to the success of our organization.
Our team is committed to delivering high-quality results and exceeding customer expectations. If you are a motivated and talented individual who is passionate about operations, customer service, and event communication, we encourage you to apply for this exciting opportunity.
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