Home Equity Mortgage Loan Processor

4 weeks ago


Frisco, Texas, United States SoFi Full time
Job Summary

We are seeking a highly skilled and detail-oriented Home Equity Mortgage Loan Processor to join our team at SoFi. As a key member of our loan processing team, you will be responsible for reviewing loan applications, ensuring accuracy and completeness, and communicating effectively with multiple parties involved in the loan process.

Key Responsibilities
  • Provide exceptional customer service and drive an overall exceptional customer experience through various forms of communication.
  • Process, manage, and act as the primary contact for a pipeline of refinance and purchase loans to meet closing deadlines and lock expiration periods.
  • Maintain a progressing pipeline of Conventional, FHA, and VA loans.
  • Communicate effectively with external customers, internal customers, and other stakeholders to ensure timely and accurate loan processing.
  • Stay up-to-date with changing mortgage guidelines and adapt to new requirements.
  • Set borrower expectations for the mortgage process and establish yourself as the main point of contact until closing.
  • Request, gather, and analyze documentation required from borrowers, internally, and third parties for underwriting approval.
  • Provide interdepartmental support and adapt easily to change.
  • Meet productivity expectations and standards, and strive to exceed them.
Requirements
  • 2 years of mortgage processing industry experience preferred.
  • Knowledge of Fannie Mae, Freddie Mac, VA, and FHA guidelines.
  • Ability to maintain a pipeline of 30-40 loans of mixed variety.
  • Excellent oral and written communication skills.
  • Ability to work well under time constraints and in a constantly changing environment.
  • Team mentality and ability to work well as a member of a group.
  • Eagerness to delight clients throughout the process and drive overall experiences.
  • Knowledge of Encompass LOS.
  • Experience with Day One Certainty Validations, HomeReady, and HomePath products.
About SoFi

SoFi is a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way.



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