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Retail Service Specialist

2 months ago

South San Francisco, California, United States O'Reilly Auto Parts Full time
Job Summary

We are seeking a highly skilled Retail Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our store team, you will be responsible for providing exceptional customer service, supporting sales and customer service initiatives, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Lead store team members in providing excellent customer service to retail and professional customers.
  • Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
  • Ensure telephone is answered according to company policy.
  • Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
  • Handle special orders and outside purchases efficiently and according to procedure.
  • Process retail customer returns and exchanges in an efficient and friendly manner.
  • Perform all store opening/closing duties, including day end procedures and securing the building.
Requirements
  • Strong communication skills.
  • Ability to obtain RSS Certification.
  • Desired: Retail sales experience, preferably in auto parts; automotive systems and repair knowledge; ASE Certification.
What We Offer
  • Competitive Wages & Paid Time Off.
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One.
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
  • Team Member Health/Wellbeing Programs.
  • Tuition Educational Assistance Programs.
  • Opportunities for Career Growth.

O'Reilly Auto Parts is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.