Retail Service Specialist

4 weeks ago


South San Francisco, California, United States O'Reilly Auto Parts Full time

**Job Summary**

O'Reilly Auto Parts is seeking a highly skilled Retail Service Specialist to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, supporting sales and customer service initiatives, and ensuring a positive shopping experience for our customers.

**Key Responsibilities**

  • Provide excellent customer service to retail and professional customers
  • Supervise customer service levels on the retail showroom
  • Ensure telephone is answered according to company policy
  • Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner
  • Handle special orders and outside purchases efficiently and according to procedure
  • Process retail customer returns and exchanges in an efficient and friendly manner
  • Perform all store opening/closing duties, including day end procedures and securing money/deposits

**Requirements**

  • Strong communication skills
  • Ability to obtain RSS Certification
  • Desired: Retail sales experience, preferably in auto parts; Automotive systems and repair knowledge; ASE Certification

**Total Compensation Package**

  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.



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