E-Commerce Department Manager

3 days ago


Commerce Charter Township, United States Kroger Full time
About the Role

We are seeking a highly skilled and experienced E-Commerce Department Leader to join our team at Kroger. As a key member of our e-commerce department, you will be responsible for managing the day-to-day operations of our online store, ensuring a seamless customer experience, and driving business growth.

Key Responsibilities
  • Customer Experience: Meet and exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
  • Team Management: Ensure team members are adhering to local, state, and federal laws, food safety procedures, and company guidelines.
  • Training and Development: Train all functions and duties of the Selector and Customer Attendant roles.
  • Department Leadership: Act as the person in charge of the e-commerce department when the Store e-Commerce Manager is unavailable.
  • Scheduling and Operations: Assist with scheduling to meet operational and associates' needs, maintain the intake of customer orders, and distribute and assign work to Selectors and Customer Attendants.
  • Equipment Maintenance: Troubleshoot e-commerce equipment and devices, and maintain a level of supplies needed to perform necessary duties.
  • Quality Control: Report pricing, scanning, item location discrepancies, and invalid temperature types to the Store e-Commerce Manager.
  • Opening and Closing Procedures: Perform required opening and closing procedures.
  • Process Improvement: Learn and implement process improvements as directed by the division or enterprise e-commerce team.
  • Performance Management: Provide feedback on team members' daily performance and annual performance reviews.
About Kroger

Kroger is a leading retailer with a strong commitment to customer satisfaction, employee development, and community involvement. We offer a dynamic work environment, competitive compensation, and opportunities for growth and advancement.



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